Shipping & Returns

Shipping Department

Shipping Lead Time

Most orders ship within two business days if placed by 12:00 PM Eastern Time (M-F). Items that require additional lead time will have this information on their product detail pages. Orders received after 4:00 PM Eastern Time on Fridays, or during weekends and holidays, will be shipped within the next two business days.


Free Shipping

Free ground shipping is available on domestic orders of $100 or more. Exclusions & Conditions:

  • Vacuum units 20 gallons and above are not eligible for free shipping.
  • 5-gallon and 10-gallon vacuum units, generating heads, and the Syphon Spray System are eligible for free shipping unless the order requires palletized shipping (for example, when ordering multiple units).

Returns

All items with the exception of pneumatic vacuums are returnable within 30 days from shipment. All items returned must be in factory mint condition upon inspection and are subject to a 25% restocking charge. Before returning any product, a Return Authorization Number must be obtained. Only merchandise credits for returns will be issued. Specials or custom configurations are not returnable. Please note that returns are only accepted within the United States unless the item has a manufacturing defect. Contact customer service at returns@guardair.com to request a Return Authorization Number.